Ocean Encounters

Terms and Conditions and Data Privacy Policy of Ocean Encounters

The terms and conditions and data privacy policy are issued by Gifts Encounters N.V. with trade name Ocean Encounters Curaçao and Ocean Travel Group LLC and Curacao Millennium B.V. (“we”) and is addressed to individuals with whom we interact, including individual customers, intermediaries, booking agents, vendors, employees and other recipients of our services (together, “you”).

Ocean Travel Group LLC, 8 The Green, Ste R, Dover, DE  19901 USA

Ocean Encounters Curaçao, Bapor Kibra z/n, Willemstad, Curaçao

Curaçao Millennium B.V., Bapor Kibra z/n, Willemstad, Curaçao

This policy describes our terms and conditions and how we collect, hold, use and disclose personal information that you provide, is provided on your behalf, or is collected by us. We are subject to the privacy and data protection laws that may be applicable in Delaware and Curaçao. This policy should not be viewed as a supplement to such local privacy laws and will not vary or diminish our obligations under the applicable local privacy laws. To the extent this policy conflicts with any provisions of local privacy laws, such local privacy laws will take precedence over this policy.

This policy may be amended or updated at our discretion from time to time to reflect changes in our practices incl. with respect to the processing of personal data, or any changes in applicable law.

1. Your consent

By using our site and products & services, as well as employment opportunities, you fully consent to our terms and conditions and data privacy policy.

2. Reservations

Reservations will be confirmed upon paying in full. 5% surcharge on the amount due if pre-bookings are paid by credit card via secure custom link. Bank transfer costs for payments are for the sender.

  • We advise you reserve ahead of time as spots cannot be guaranteed. 
  • Packages do not include special trips, add-ons, dive equipment (with the exception of tank and weights for boat diving packages), nitrox fills, dive insurance.
  • Boat diving packages include tank and weights and unlimited air from shore.
  • Courses include dive equipment, certification, and all course materials. *Only the refresher course does not include equipment.

For FIT bookings via third party intermediary/tour operator & group bookings and sleep & dive bookings both direct and via third party intermediary/tour operator, reservations are confirmed upon payment of the deposit and guaranteed after full payment:


$100 per person is due 6 months prior to arrival date. 75% is refundable for cancellations from 4-6 months of arrival date. No refund within 4 months.

Final Payment:               

Full payment is due 45 days prior to arrival.

3. Cancellations & rescheduling

We offer free rescheduling for diving up to 12 months from the date of your current reservation.

Diving/snorkeling cancellations

  • Cancellations can be made up to 24 hours in advance without any charge, with the exclusion of third-party costs as 
    1. e-learning – full cost will be deducted;
    2. (international) banking and administration fees in case of prepayment – 10% fee will be deducted. 
  • For cancellations within 24 hours up to 1 hour before check-in (7AM for morning activities and 12.45PM for afternoon activities), a fee of 25% will be applied with the exclusion of Dolphin Dives. 
  • Cancellations within 1 hour of check-in time (7AM for morning activities and 12.45PM for afternoon activities), No Shows and Dolphin Dives within 24 hours will be charged the full amount.
  • Cancellations can be made in-person during business hours (8AM-5PM), or via e-mail (info@oceanencounters.com) or via WhatsApp (+599 9 6940025).

Private charter cancellations (Ocean Encounters Curacao and/or Curacao Millennium B.V.)

  • Cancellations can be made up to 48 hours in advance. A 25% cancellation fee will be charged for preparation costs that include F&B and for (international) banking and administration fees in case of prepayment
  • For cancellations within 48 houts up to 24 hours before departure, a fee of 50% will be applied. 
  • Cancellations within 24 hours of departure will be charged the full amount.

FIT bookings via third party intermediary/tour operator will not be refunded if changes occur on day of arrival or after. For group bookings and sleep & dive bookings, terms may vary depending on i.e. the intermediary, tour operator, trip leader, hotel, resort etc. and can be provided upon request if not received immediately with the booking.

Cancellation policy Sunscape

61 days or more prior to arrival:

  • No penalty will apply for cancelled room nights.
  • Room nights may be added to the group at the same rates as the original room block.

From 60 to 31 days prior to arrival:

  • Up to 20% of the existing room block may be cancelled without penalty. A penalty of 30% will apply to the remainder of the cancelled room nights.
  • Up to 20% of the existing room block may be added to the group at the same rates as the original room block (subject to availability)

From 30 days to arrival date:

  • Full penalty for any cancellations or reductions

A 10% fee will be deducted for admin & banking fees from the eligible package refund after the room penalty has been charged.

Cancellation policy LionsDive Beach Resort
  • Within 60 days before arrival: penalty 25% of the total room charges
  • Within 30 days before arrival: penalty 50% of the total room charges
  • Within 7 days before arrival: penalty 75% of total room charges
  • No refunds for no-shows or early departures

A 10% fee will be deducted for admin & banking fees from the eligible package refund after the room penalty has been charged.

4. Check-in

Electronic waiver

Completing an electronic waiver is part of the check-in process. Should you and/or your group not have received a (custom) link, kindly contact info@oceanencounters.com to send the link. Limited devices are available in the shop to complete the waiver. In exceptional cases, there are also hardcopy waivers.

What to bring

Check-in required with your certification card, ID and Credit Card (authorization/deposit required; see deposit policy in shop).

Check-in times

Please check departure times for our trips with the facility you are engaging in your activity/activities from. Our dive center is open from 8AM till 5PM. The morning activities start at 8.30AM; the afternoon activities at 2PM. Check-in at your earliest convenience with your certification card, ID and Credit Card; preferably the day of your arrival or at least at 8AM on your first diving day. If you are not present at least 20 minutes prior to departure you may lose your spot.

5. Last dive more than 18 months ago

If you have not been diving in the last 18 months before your dive trip, either a refresher or PADI ReActivate course is required prior to diving. If more than 10 years, a resort certification or open water course is required.

6.  Equipment rental

A deposit will be kept until any rental equipment is returned, rinsed and in the same condition as you originally rented it from us.  The equipment will be charged to your account for every day it is in your possession. Rinsing regulators without dust-caps will result in a $10 cleaning fee. Lost or missing weights will be charged at $5.50 per pound. Lost or missing equipment will be charged at (new) replacement cost.

7. External instructor’s responsibilities and liabilities

When teaching any courses during your trip at Ocean Encounters Curaçao premises and/or on Ocean Encounters Curaçao boats and/or using Ocean Encounters Curaçao equipment, you are required to inform Ocean Encounter beforehand. It is mandatory to provide the required proof of insurance – with Ocean Encounters Curaçao included on the policy – for the duration of your stay. Ocean Encounters Curaçao will take no responsibility and/or liability in any way for any matters related to dive education & certifications; personal injury, property damage or loss, wrongful death or other damages resulting from courses taught by external (non-Ocean Encounters Curaçao) instructors from groups that the participants joined on their own account.

8. Payment options

We accept American Dollars, Netherlands Antillean Guilders, Debit and Credit Cards.

9. Personal data

The categories of personal data about you that we may process, subject to applicable law, are as follows:

  • Personal details: name(s); date of birth; age; id; photos; images.
  • Contact details: telephone number; email address; fax; local accommodation details.
  • Dive education details: certification level, certification agency, number of dives.
  • Employee details: education level, education received, former employers and work experience.
  • Financial details: company name; billing address; bank account numbers; credit card numbers; cardholder or accountholder name and details.
  • Electronic identifying data: IP addresses; cookies; activity logs; online identifiers; unique device identifiers; and geolocation data.
  • On behalf of third-party certification agencies or service providers: medical waiver details (see also their privacy declarations on their respective websites) and/or above details.

10. Collection of personal data

We collect or obtain personal data about you from a variety of sources as follows:

  • Directly from you; or
  • Via a third party service provider i.e. booking agent, intermediary; or
  • When you visit our website or use any features or resources available on or through our website. When you visit our website, your device and browser may automatically disclose certain information i.e. via cookies (such as device type, operating system, browser type, browser settings, IP address, language settings, dates and times of connecting to a Site and other technical communications information), some of which may constitute personal data; or
  • When you complete and submit our electronic waiver; or
  • Via one of our staff or third party photography company; or
  • Via other guests participating in activities; or
  • Cookies – a cookie is a small file that is placed on your device when you visit a website (including our website). It records information about your device, your browser and, in some cases, your preferences and browsing habits. We may process your personal data through cookie technology.

11. The legal basis for processing your personal data 

We seek to collect or otherwise process your personal data, for the following legal basis:

  • The processing is necessary for compliance with a legal obligation under a contract with you;
  • We have, in accordance with applicable law, obtained your explicit consent prior to processing your personal data (as above, this legal basis is only used in relation to processing that is entirely voluntary – it is not used for processing that is in any way necessary or obligatory); or
  • Processing is necessary for reasons of substantial public interest and occurs the basis of an applicable law that is proportionate to the aim pursued and provides for suitable and specific measures to safeguard your fundamental rights and interests.

12. Purposes for which we may process your personal data

The purposes for which we may process personal data are:

  • Maintaining and updating your contact information where appropriate;
  • Marketing and promotional activities;
  • Providing you with information or assistance that you request from us;
  • Providing you with the services requested;
  • Notifying you about changes to our services;
  • Quality assurance and training purposes;
  • Complying with our legal and regulatory requirements (incl. as employer).

13. Disclosure of personal data to third parties

We will not intentionally disclose or transfer (and will take reasonable steps to prevent the unauthorized or accidental disclosure of) your personal data to third parties without your consent. As long as those parties agree to keep this information confidential, we may disclose your personal data, to:

  • Accountants, auditors, financial advisors, lawyers and other outside professional advisors;
  • Trusted third party processors, who assist with operating the website; with payment services providers incl. CX Pay and its affiliates and/or service providers; with electronic waiver service providers incl. Electronic Works LLC (waiverelectronic.com) and its affiliates and/or service providers; etc.

We may also disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

14. Data security

We have implemented appropriate technical and organizational security measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, unauthorized access, and other unlawful or unauthorized forms of processing, in accordance with applicable law.

15.  Retention of your personal data

We will retain your personal data in accordance with our data retention policy.

16. Rights to access, rectification, erasure, restriction of processing

Subject to applicable law, you may have the right on legitimate grounds to request access, rectification, erasure, and/or restriction of processing to your personal data.

17. Disclaimer website

The data contained in this website www.oceanencounters.com is intended to provide general information to the public incl. you. Reasonable skill and care has been used in producing the website and keeping the data updated. However, we do not guarantee that all data on the website is accurate, complete or up-to-date. We accept no responsibility or liability for any errors, omissions, or inaccuracies, in the information provided, nor for any loss, damage, injury or expense, suffered or incurred as a result of reliance on the information on this website. The data on the website does not constitute legal advice nor is intended to address the specific circumstances of any particular legal or natural person.

This website may be amended or updated at our discretion from time to time without notice in order to provide accurate content. If you find a mistake or something that should not be there, please contact info@oceanencounters.com.

This website www.oceanencounters.com and any content contained herein may not be copied, modified, transmitted, distributed, sold, displayed, licensed, or reproduced in any way by you without our express written permission.

18.  Jurisdiction

All agreements and legal relationship with you, is under the Curaçao law. Venue for any and all disputes that may arise between you and Ocean Encounters Curaçao will be submitted to a court of competent jurisdiction in Willemstad, Curaçao.

19. Contact details

If you have any comments, questions   or concerns  about  our processing  of personal data,  please contact info@oceanencounters.com and/or info@oceantravelpro.com.5% surcharge does not apply t