The terms and conditions and data privacy policy are issued by Gifts Encounters N.V. with trade name Ocean Encounters Curaçao and Ocean Travel Group LLC (“we”) and is addressed to individuals with whom we interact, including individual customers, intermediaries, booking agents, vendors, employees and other recipients of our services (together, “you”).
Ocean Encounters Curaçao, Bapor Kibra z/n, Willemstad, Curaçao
This policy describes our terms and conditions and how we collect, hold, use and disclose personal information that you provide, is provided on your behalf, or is collected by us. We are subject to the privacy and data protection laws that may be applicable in Curaçao. This policy should not be viewed as a supplement to such local privacy laws and will not vary or diminish our obligations under the applicable local privacy laws. To the extent this policy conflicts with any provisions of local privacy laws, such local privacy laws will take precedence over this policy.
This policy may be amended or updated at our discretion from time to time to reflect changes in our practices incl. with respect to the processing of personal data, or any changes in applicable law.
By using our site and products & services, as well as employment opportunities, you fully consent to our terms and conditions and data privacy policy.
Reservations will be confirmed upon paying in full. 5% surcharge on the amount due if pre-bookings are paid by credit card via secure custom link. Bank transfer costs for payments are for the client.
For FIT bookings via third party intermediary/tour operator & group bookings and sleep & dive bookings both direct and via third party intermediary/tour operator, reservations are confirmed upon payment of the deposit and guaranteed after full payment.
Diving/snorkeling rescheduling DIRECT BOOKING
We offer free rescheduling for diving up to 12 months from the date of your current reservation.
Diving/snorkeling cancellations DIRECT BOOKING
Diving/snorkeling cancellations DIRECT GROUPS
Diving/snorkeling cancellations via THIRD PARTY (tour operator/travel agent/dive shop etc.)
Private charter cancellations
Hotel cancellations
Ocean Encounters works with various hotels. When a hotel booking is made, clients are sent an invoice that includes the specific cancellation policy.
Completing an electronic waiver is part of the check-in process. Therefore we kindly request that you complete the appropriate e-Waiver prior to arrival.
If you are a dive group and your group has not received a (custom) link for a Group e-Waiver then we kindly ask that you contact us. Then we can send you the customized Group e-Waiver link. This will expedite the check-in process as there are limited devices available in the shop to complete the e-Waiver.
Dive certification card (if diving) and credit card (for payment of rental gear, nitrox, special tanks and/or incidentals) need to be presented at check-in).
Check-in times
Please check departure times for our trips with the facility you are engaging in your activity/activities from. Our dive center is open from 8AM till 5PM. The morning activities start at 8.30AM; the afternoon activities at 2PM. Check-in at your earliest convenience with your certification card, ID and Credit Card; preferably the day of your arrival or at least at 8AM on your first diving day. If you are not present at least 20 minutes prior to departure you may lose your spot.
If you have not been diving in the last 18 months before your dive trip, either a refresher or PADI ReActivate course is required prior to diving. If more than 10 years, an open water course is required.
A deposit will be kept until any rental equipment is returned, rinsed and in the same condition as you originally rented it from us. The equipment will be charged to your account for every day it is in your possession. Rinsing regulators without dust-caps will result in a $10 cleaning fee. Lost or missing weights will be charged at $5.50 per pound. Lost or missing equipment will be charged at (new) replacement cost.
When teaching any courses during your trip at Ocean Encounters Curaçao premises and/or on Ocean Encounters Curaçao boats and/or using Ocean Encounters Curaçao equipment, you are required to inform Ocean Encounter beforehand. It is mandatory to provide the required proof of insurance – with Ocean Encounters Curaçao included on the policy – for the duration of your stay. Ocean Encounters Curaçao will take no responsibility and/or liability in any way for any matters related to dive education & certifications; personal injury, property damage or loss, wrongful death or other damages resulting from courses taught by external (non-Ocean Encounters Curaçao) instructors from groups that the participants joined on their own account.
We accept American Dollars, Caribbean Guilders, Maestro, Mastercard, VISA, Discover and AMEX Debit and Credit Cards.
The categories of personal data about you that we may process, subject to applicable law, are as follows:
We collect or obtain personal data about you from a variety of sources as follows:
We seek to collect or otherwise process your personal data, for the following legal basis:
The purposes for which we may process personal data are:
We will not intentionally disclose or transfer (and will take reasonable steps to prevent the unauthorized or accidental disclosure of) your personal data to third parties without your consent. As long as those parties agree to keep this information confidential, we may disclose your personal data, to:
We may also disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
We have implemented appropriate technical and organizational security measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, unauthorized access, and other unlawful or unauthorized forms of processing, in accordance with applicable law.
We will retain your personal data in accordance with our data retention policy.
Subject to applicable law, you may have the right on legitimate grounds to request access, rectification, erasure, and/or restriction of processing to your personal data.
The data contained in this website www.oceanencounters.com is intended to provide general information to the public incl. you. Reasonable skill and care has been used in producing the website and keeping the data updated. However, we do not guarantee that all data on the website is accurate, complete or up-to-date. We accept no responsibility or liability for any errors, omissions, or inaccuracies, in the information provided, nor for any loss, damage, injury or expense, suffered or incurred as a result of reliance on the information on this website. The data on the website does not constitute legal advice nor is intended to address the specific circumstances of any particular legal or natural person.
This website may be amended or updated at our discretion from time to time without notice in order to provide accurate content. If you find a mistake or something that should not be there, please contact us.
This website www.oceanencounters.com and any content contained herein may not be copied, modified, transmitted, distributed, sold, displayed, licensed, or reproduced in any way by you without our express written permission.
All agreements and legal relationship with you, is under the Curaçao law. Venue for any and all disputes that may arise between you and Ocean Encounters Curaçao will be submitted to a court of competent jurisdiction in Willemstad, Curaçao.
If you have any comments, questions or concerns about our processing of personal data, please contact us.
