Encuentros con el océano

Terms and conditions

Reservations
Reservations will be confirmed upon paying in full. 3% surcharge on the amount due if pre-bookings are paid by credit card. Bank transfer costs for payments are for the sender.
We advise you to sign up ahead of time as spots cannot be guaranteed.
Packages do not include special trips, add-ons, dive equipment (with the exception of tank and weights for boat diving packages), nitrox fills, dive insurance.
Boat diving packages include tank and weights and unlimited air from shore.
Courses include dive equipment, certification and all course materials.

Cancellations
We offer free rescheduling up to 12 months from the date of your current reservation.
Cancellations can be made up to 24 hours in advance without any charge, with the exclusion of third party costs as i.e. 1) e-learning & 2) (international) banking and administration fees in case of prepayment. For the latter a 10% fee will be deducted. For cancellations within 24 hours, a fee of 25% will be applied with the exclusion of Dolphin Dives. No Shows and Dolphin Dives within 24 hours will be charged the full amount.
For group bookings and sleep & dive bookings, terms may vary depending on i.e. the intermediary, tour operator, trip leader, hotel, resort etc. and can be provided upon request if not received immediately with the booking.

Tarifas con descuento
By booking the discounted rates, you agree to non-refundable rates.
If you prefer to book rates that are refundable, please e-mail [email protected] to request the regular prices. In that case, you will receive a custom payment link per e-mail.

Check-in

1. Electronic waiver
Completing an electronic waiver is part of the check-in process. Should you and/or your group not have received a (custom) link, kindly contact [email protected] to send the link. Limited devices are available in the shop to complete the waiver. In exceptional cases, there are also hardcopy waivers.

2. What to bring
Es necesario registrarse con la tarjeta de certificación, el DNI y la tarjeta de crédito (se requiere autorización/depósito; véase la política de depósitos en la tienda).

3. Check-in times
Please check departure times for our trips with the facility you are engaging in your activity/activities from. Our dive center is open from 8AM till 5PM. The morning activities start at 8.30AM; the afternoon activities at 2PM. Check-in at your earliest convenience with your certification card, ID and Credit Card; preferably the day of your arrival or at least at 8AM on your first diving day. If you are not present at least 20 minutes prior to departure you may lose your spot.

4. Last dive more than 18 months ago
If you have not been diving in the last 18 months before your dive trip, either a refresher or PADI ReActivate course is required prior to diving. If more than 10 years, a resort certification or open water course is required.

Equipment rental
A deposit will be kept until any rental equipment is returned, rinsed and in the same condition as you originally rented it from us. The equipment will be charged to your account for every day it is in your possession. Rinsing regulators without dust-caps will result in a $10 cleaning fee. Lost or missing weights will be charged at $5.50 per pound. Lost or missing equipment will be charged at (new) replacement cost.

External instructor’s responsibilities and liabilities
When teaching any courses during your trip at Ocean Encounters Curaçao premises and/or on Ocean Encounters Curaçao boats and/or using Ocean Encounters Curaçao equipment, you are required to inform Ocean Encounter beforehand. It is mandatory to provide the required proof of insurance – with Ocean Encounters Curaçao included on the policy – for the duration of your stay. Ocean Encounters Curaçao will take no responsibility and/or liability in any way for any matters related to dive education & certifications; personal injury, property damage or loss, wrongful death or other damages resulting from courses taught by external (non-Ocean Encounters Curaçao) instructors from groups that the participants joined on their own account.

Payment options
We accept American Dollars, Netherlands Antillean Guilders, Debit and Credit Cards.

Ocean Encounters data privacy policy
This policy is issued by Gifts Encounters N.V. with trade name Ocean Encounters Curaçao (“we”) and is addressed to individuals with whom we interact, including individual customers, intermediaries, booking agents, vendors, employees and other recipients of our services (together, “you”).

This policy describes how we collect, hold, use and disclose personal information that you provide, is provided on your behalf or is collected by us. We are subject to the privacy and data protection laws that may be applicable in Curaçao. This policy should not be viewed as a supplement to such local privacy laws and will not vary or diminish our obligations under the applicable local privacy laws. To the extent this policy conflicts with any provisions of local privacy laws, such local privacy laws will take precedence over this policy.

This policy may be amended or updated at our discretion from time to time to reflect changes in our practices with respect to the processing of personal data, or any changes in applicable law.

5. Personal data
The categories of personal data about you that we may process, subject to applicable law, are as follows:

  • Personal details: name(s); date of birth; age; id; photos; images.
  • Contact details: telephone number; email address; fax; local accommodation details.
  • Dive education details: certification level, certification agency, number of dives.
  • Employee details: education level, education received, former employers and work experience.
  • Datos financieros: nombre de la empresa; dirección de facturación; números de cuentas bancarias; números de tarjetas de crédito; nombre y datos del titular de la tarjeta o de la cuenta.
  • Electronic identifying data: IP addresses; cookies; activity logs; online identifiers; unique device identifiers; and geolocation data.
  • On behalf of third party certification agencies or service providers: medical waiver details (see also their privacy declarations on their respective websites) and/or above details.

6. Collection of personal data
We collect or obtain personal data about you from a variety of sources as follows:

  • Directly from you; or
  • Via a third party service provider i.e. booking agent, intermediary; or
  • When you visit our website or use any features or resources available on or through our website. When you visit our website, your device and browser may automatically disclose certain information i.e. via cookies (such as device type, operating system, browser type, browser settings, IP address, language settings, dates and times of connecting to a Site and other technical communications information), some of which may constitute personal data; or


We seek to collect or otherwise process your personal data, for the following legal basis:

  • The processing is necessary for compliance with a legal obligation under a contract with you;
  • We have, in accordance with applicable law, obtained your explicit consent prior to processing your personal data (as above, this legal basis is only used in relation to processing that is entirely voluntary – it is not used for processing that is in any way necessary or obligatory); or
  • Processing is necessary for reasons of substantial public interest and occurs the basis of an applicable law that is proportionate to the aim pursued and provides for suitable and specific measures to safeguard your fundamental rights and interests.

8. Purposes for which we may process your personal data
The purposes for which we may process personal data are:

  • Mantener y actualizar su información de contacto cuando sea necesario;
  • Actividades de marketing y promoción;
  • Proporcionarle la información o la asistencia que nos solicite;
  • Proporcionarle los servicios solicitados;
  • Notificarle los cambios en nuestros servicios;
  • Garantía de calidad y fines de formación;
  • Cumplir con nuestros requisitos legales y reglamentarios (incluso como empleador).

9. Divulgación de datos personales a terceros
No divulgaremos ni transferiremos intencionadamente (y tomaremos las medidas razonables para evitar la divulgación no autorizada o accidental) sus datos personales a terceros sin su consentimiento. Siempre que dichas partes se comprometan a mantener la confidencialidad de esta información, podremos revelar sus datos personales, a:

  • Contables, auditores, asesores financieros, abogados y otros asesores profesionales externos;
  • Procesadores de confianza, que ayudan al funcionamiento del sitio web; con proveedores de servicios de pago, incluidos CX Pay y sus afiliados y/o proveedores de servicios; con proveedores de servicios de exención electrónica, incluidos Electronic Works LLC (waiverelectronic.com) y sus afiliados y/o proveedores de servicios; etc.

También podemos revelar su información cuando creamos que es apropiado para cumplir con la ley, hacer cumplir las políticas de nuestro sitio, o proteger nuestros derechos, propiedad o seguridad o los de otros. Sin embargo, la información no personal de los visitantes puede ser proporcionada a otras partes con fines de marketing, publicidad u otros usos.

10. Seguridad de los datos
Hemos implementado medidas de seguridad técnicas y organizativas apropiadas diseñadas para proteger sus datos personales contra la destrucción accidental o ilegal, la pérdida, la alteración, la divulgación no autorizada, el acceso no autorizado y otras formas ilegales o no autorizadas de procesamiento, de acuerdo con la legislación aplicable.

11. Conservación de sus datos personales
Conservaremos sus datos personales de acuerdo con nuestra política de conservación de datos.

12. Derechos de acceso, rectificación, supresión y limitación del tratamiento
Con sujeción a la legislación aplicable, usted puede tener derecho, por motivos legítimos, a solicitar el acceso, la rectificación, la supresión y/o la restricción del tratamiento de sus datos personales.

13. Su consentimiento
Al utilizar nuestro sitio y nuestros productos y servicios, así como las oportunidades de empleo, usted acepta nuestra política de privacidad de datos.

14. Sitio web de exención de responsabilidad
Los datos contenidos en este sitio web www.oceanencounters.com tiene por objeto proporcionar información general al público, incluido usted. Se ha empleado una habilidad y un cuidado razonables en la elaboración del sitio web y en la actualización de los datos. Sin embargo, no garantizamos que todos los datos del sitio web ies exacta, completa o actualizada. No aceptamos ninguna responsabilidad por errores, omisiones o inexactitudes en la información proporcionada, ni por cualquier pérdida, daño, lesión o gasto sufrido o incurrido como resultado de la confianza en la información de este sitio web. Los datos del sitio web no constituyen asesoramiento jurídico ni pretenden abordar las circunstancias específicas de ninguna persona física o jurídica en particular.

Este sitio web puede modificarse o actualizarse a nuestra discreción de vez en cuando sin previo aviso para ofrecer un contenido preciso. Si encuentra un error o algo que no debería estar ahí, póngase en contacto con [email protected].

Este sitio web www.oceanencounters.com y cualquier contenido aquí incluido no puede ser copiado, modificado, transmitido, distribuido, vendido, mostrado, licenciado o reproducido de ninguna manera por usted sin nuestro permiso expreso por escrito.

15.Jurisdicción
Todos los acuerdos y la relación legal con usted, está bajo la ley de Curazao. El lugar de cualquier disputa que pueda surgir entre usted y Ocean Encounters Curaçao se someterá a un tribunal de jurisdicción competente en Willemstad, Curaçao.

16.Datos de contacto
Si tiene algún comentario, pregunta o duda sobre nuestro tratamiento de datos personales, póngase en contacto con [email protected]